Terms and conditions of sale

Limited liability company with capital of €40,000 

Headquartered at 46 rue d'Enghien
75011 PARIS
E-mail: customers@margauxlonnberg.com
Hereinafter referred to as " The Vendor "

ON ONE SIDE,

and :

Any person wishing to make a purchase via the Vendor's website, at www.margauxlonnberg.com

Hereinafter referred to as " the Customer "or " the The Buyer "

ON THE OTHER HAND.

ARTICLE 1: PURPOSE
ARTICLE 2: THE
WEBSITEARTICLE 3: PRODUCTS
ARTICLE 4: PRICES
ARTICLE 5: PAYMENT
ARTICLE 6: ORDERING
ARTICLE 7: DELIVERY
ARTICLE 8: PRODUCT RETURNS AND RIGHT OF WITHDRAWAL
ARTICLE 9: DATA PROTECTION
ARTICLE 10: LIABILITY AND FORCE MAJEURE
ARTICLE 11: INTELLECTUAL PROPERTY
ARTICLE 12: COMMERCIAL OFFERS AND NEWSLETTERS
ARTICLE 13: CONTACTS
ARTICLE 14: PARTIAL INVALIDITY
ARTICLE 15: ENTIRE CONTRACT
ARTICLE 16: APPLICABLE LAW AND JURISDICTION
LEGAL NOTICE

 

Article 1. PURPOSE

The purpose of these General Terms and Conditions of Sale is to define the contractual relationship between the Vendor and the Customer, and the conditions applicable to any purchase made through the Vendor's merchant site www.margauxlonnberg.com, hereinafter referred to as "the Site".

The present General Terms and Conditions of Sale prohibit the Customer from purchasing for resale, as defined in article L 110-1 of the French Commercial Code.

The Customer must be at least 18 years of age and have the legal capacity or parental authorization to place an order on the Site.

The purchase of a product via the Site implies full acceptance by the Customer of these General Terms and Conditions of Sale. These shall prevail over any other general or special conditions of the Customer.

The Vendor reserves the right to modify these General Terms and Conditions of Sale at any time. It is, however, agreed that the Conditions applicable to the Customer will be those in force at the date of his order on the Site.

These General Terms and Conditions of Sale are the exclusive property of the Seller. Any reproduction, even partial, is strictly forbidden.

 

Article 2 : SITE

2.1 The Margaux Lonnberg.com site (hereinafter the "Site") is an e-commerce site accessible via the Internet at www.margauxlonnberg.com and is open to all users of this network. It is published and distributed by SARL Margaux Lonnberg, a limited liability company with a capital of 40,000 euros, whose registered office is at 46 rue d'Enghien, 75003 PARIS, registered with the Paris Trade and Companies Register under number 791496730.

2.2 The Site offers for sale a variety of women's and men's clothing and accessories (hereinafter the "Product(s)") to Internet users browsing the Site (hereinafter the "User(s)"). For the purposes hereof, it is agreed that the User and Margaux Lonnberg will be collectively referred to as the "Parties" and individually referred to as the "Party", and that the User having validated an order will then be referred to as the "Buyer". The rights and obligations of the User necessarily apply to the Buyer.

2.3 Margaux Lonnberg points out that the Products are exclusively dedicated to the personal use of the Buyer and this, without any direct relation with the professional activity of this one. Margaux Lonnberg reserves the right to refuse the execution of the order.

2.4 The Buyer declares that he/she has full legal capacity.

2.5 Any order for a Product offered on the Site implies consultation and express acceptance of the General Terms and Conditions of Sale by ticking the box provided for this purpose before placing any order.

As a reminder, in accordance with the provisions of Articles 1316 to 1316-4 of the Civil Code, supplemented by Decree No. 2001-272 of March 30, 2001, taken for the application of Article 1316-4 of the Civil Code and relating to electronic signature, Margaux Lonnberg specifies that the validation of the order form as specified in Article 5.3 below, constitutes an electronic signature which has, between the Parties, the same value as a handwritten signature.

2.6 The purpose of the General Terms and Conditions of Sale is to define the rights and obligations of the Parties arising from the online sale of Products offered on the Site.

 

Article 3: PRODUCTS

1. a) Product description

3.1 The Products offered by Margaux Lonnberg are those which appear on the Site on the day of its consultation by the User and within the limit of available stocks.

3.2 The products are described and presented as accurately as possible. The photographs illustrating the products in support of the text are not part of the contract. In this respect, although Margaux Lonnberg attempts to represent the Products whose photos are displayed on the Site as faithfully as possible, variations in color may occur, in particular due to the technical limitations of color rendering by computer equipment.

1. b) Product availability

3.3 Margaux Lonnberg undertakes to honour orders received only within the limits of available stocks. In the event of unavailability of one or more Products, Margaux Lonnberg undertakes to inform the User as soon as possible. Margaux Lonnberg accepts no liability in the event of stock shortage or unavailability of Products.

3.4 The User may be notified of the unavailability of the Product:

• 
  during order entry, the Buyer will be informed that the desired product is temporarily unavailable
  - after validation of the order, by means of an e-mail sent to the Purchaser by Margaux Lonnberg.

3.5 In the event that payment has already been made, Margaux Lonnberg undertakes to contact the payment service in order to subtract the price(s) of the unavailable Product(s) from the amount debited from the Purchaser's bank account.

1. c) Reservation of title

3.6 The Products ordered remain the property of Margaux Lonnberg until full payment has been received.

Article 4: PRICES

4.1 The prices indicated by the Vendor at the time of the order are in Euros and include VAT at the rate in force on the day of the order. Any change in the rate will be immediately reflected in the price of the products offered.

4.2 The price invoiced to the Buyer is the price indicated on the order confirmation sent by e-mail by Margaux Lonnberg.

4.3 Margaux Lonnberg reserves the right to modify its prices at any time and without prior notice. The Products will be invoiced on the basis of the prices in force at the time the order is registered, subject to the availability of the Products. The price in force is the one indicated on the Site, except for typographical errors for which Margaux Lonnberg cannot be held responsible.

4.4 The price is payable in full in one or more instalments upon validation of the order.

THE ARTICLES REMAIN THE PROPERTY OF MARGAUX LONNBERG UNTIL FULL PAYMENT OF THE PRICE, WHICH THE CUSTOMER ACKNOWLEDGES AND ACCEPTS.

Article 5: PAYMENT

5.1 Payment on the Site may be made by credit card, payment in 3 instalments (Klarna), Paypal, Just and Shopify payment. Payment for purchases on the Site can be made from France or abroad in complete security, 24 hours a day, 7 days a week, by bank card belonging to the following networks: Carte bleue, Visa, and Apple Pay.

5.2 The user will enter his/her card number, the expiry date, the cardholder's name and the visual cryptogram located on the back of the card.

5.3 Margaux Lonnberg reserves the right to refuse to honour any order from a User with whom it has a dispute of any nature whatsoever.

5.4 Margaux Lonnberg uses the secure payment service Shopify payment. The integrity of data exchanged between the Buyer and the secure Shopify payment platform is protected against hacking attempts. Confidential data is transmitted encrypted directly to the Shopify payment server. , without ever passing through Margaux Lonnberg's servers.

5.5 Margaux Lonnberg reserves the right to cancel any order where there is a risk of fraudulent use of a credit card.

Article 6: ORDERING

1. a) Navigation within the Site

6.1 The User may browse the Site freely, without being bound by any order.

1. b) Registering an order

6.2 To place an order, the User must click on the "Add to basket" button. Each new addition to the Shopping Cart will be indicated by the appearance of a specific screen.

6.3 At any time before validation of the order, the User may :
- obtain a summary of the Products they have selected and modify their order, by clicking on the "Basket" link,
- continue their selection of Products by clicking on "Continue shopping",
- complete their selection of Products and validate the purchase by clicking on "order".

6.4 To order the Products he has chosen, the User clicks on the "order" icon and validates the proposed purchase path.

6.5 An order form will appear on the screen, summarizing: the nature, quantity and price of the Products selected by the User, as well as the total amount of the order.

6.6 The User must identify him/herself by accurately filling in the form provided for this purpose, on which he/she will include the information necessary for his/her identification: first name, last name, e-mail address, password, date of birth, delivery address and billing address.

6.7 The User is hereby informed and accepts that the entry of his/her login constitutes proof of his/her identity and expresses his/her consent.

1. c) Final validation of an order

6.8 Validation by the User of his/her order on the Site implies acceptance of the General Terms and Conditions of Sale.

6.9 The User will then be invited to pay for his order by entering his bank details.

1. d) Order confirmation

6.10 When the Purchaser confirms payment of his/her order, a summary is displayed with the transaction number. This summary is also sent by e-mail to confirm the order.

6.11 A shipment confirmation e-mail is sent to the Buyer on the day the Products are shipped, containing the package tracking link.

6.12 Pursuant to Article L. 134-2 of the Consumer Code, when an order is for an amount equal to or greater than 120 euros, Margaux Lonnberg keeps the written record of the contract between Margaux Lonnberg and the Buyer electronically for a period running from the conclusion of the contract until the date of delivery of the goods and for a period of ten years thereafter (in accordance with Decree 2005-137 of February 16, 2005).

Article 7: DELIVERY

1. a) Delivery terms and deadlines

7.1 Products ordered are, at the Purchaser's option, delivered to any address anywhere in the world. Deliveries are made to the address indicated by the Customer for this purpose.

7.2 Orders are shipped via Chronopost or DHL, at the Purchaser's discretion.

7.3 In all three cases, the Purchaser may check the status of his/her order on the Internet. Margaux Lonnberg undertakes to use its best efforts to ensure that the order is fulfilled within thirty (30) days at the latest from the day following that on which the order is validated, except in the event of force majeure as referred to in Article 9.

7.4 The Products ordered by the Buyer will be delivered to the address indicated by the latter on the order form or left at the post office on which the delivery address mentioned by the Buyer depends, in the event of the absence of the recipient of the Products. In the latter case, the letter carrier will leave a delivery notice in the mailbox of the aforementioned addressee, allowing him to collect his parcel within fifteen (15) days during working hours at the post office.

7.5 The delivery address must not be a post office box. The information provided by the Purchaser when placing an order is binding. In the event of an error in the recipient's address, Margaux Lonnberg cannot be held responsible for the impossibility of delivering the Product.

7.6 Shipping costs are calculated according to the weight of the parcel and the place of destination, in accordance with current postal service rates. For all deliveries outside mainland France, shipping costs are payable regardless of the amount of the order. Any re-shipment due to an erroneous delivery address or non-collection by the Postal Services will give rise to the payment of additional charges, after acceptance by the Purchaser. If the Buyer refuses to pay these additional reshipment costs, the order will be cancelled and the price of the order will be refunded to the Buyer's account, after deduction of the shipping costs incurred.

For shipments to a third country, including French overseas departments: "the customer shall bear the local tax of the country of consumption."

1. b) Delivery problems

7.7 Delivery times are available on the Site and may vary depending on the availability of the products ordered.

Delivery times are given in working days and correspond to the average time required to prepare and dispatch the Order within the Territory.

> Delivery times run from the date of Order Confirmation by the Vendor.

The Vendor undertakes to use its best efforts to deliver the products ordered by the Buyer within the times specified above. However, these delivery times are given as an indication only, and any failure to meet them shall not give rise to any damages, withholding or cancellation of the order by the Buyer. However, if the products ordered have not been delivered within 7 days of the indicative delivery date, for any reason other than force majeure, the sale may be cancelled at the written request of the Buyer or the Vendor. The sums paid by the Buyer will then be returned to him without delay, to the exclusion of any compensation or deduction.

The Customer is solely responsible for the non-performance or improper performance of the contract due to a lack of information at the time of the Order (incorrect or incomplete address, name error, etc.).

7.8 The Customer is responsible for checking the condition of the packaging and the Articles upon Delivery.
It is the Customer's responsibility to make any reservations and claims he/she deems necessary, or even to refuse the parcel, if the parcel is obviously damaged on Delivery. Such reservations and claims must be sent to the carrier by registered letter with acknowledgement of receipt within three working days, not including public holidays, following the date of Delivery of the Goods. The Customer must also send a copy of this letter to the Vendor. Failure to lodge a claim within the aforementioned period shall extinguish any action against the carrier in accordance with article L. 133-3 of the French Commercial Code.

The Customer must ensure that the Goods delivered correspond to the Order. In the event of non-conformity of the Goods in kind or in quality with the specifications mentioned in the delivery note, the Customer must inform the Vendor by e-mail and return the Goods to the address indicated; the return label will be provided by the Vendor.

1. c) Limitation of liability

7.9 The Products offered comply with current French legislation. Margaux Lonnberg shall not be held liable in the event of non-compliance with the legislation of the country where the Products are delivered. It is the Buyer's responsibility to check with local authorities regarding the possibility of importing or using the Products ordered.

7.10 Only warranty granted: The Seller delivers Products in perfect condition when handed over to the carrier. In accordance with article L 217-4 of the French Consumer Code, the Vendor is liable for defects in conformity existing at the time of delivery.

Margaux Lonnberg may update these GTC at any time. The version applicable to the Customer's purchase is that in force on the website on the date the Order is placed.

Article 8: PRODUCT RETURN: RIGHT OF WITHDRAWAL

8.1 The Buyer has a right of withdrawal for the following reasons:
- Non-satisfaction with the Product for any reason whatsoever;
- Non-conformity of the Product.

You have 15 days to change your mind and return the item in its original condition. Return shipping costs are at the Buyer's expense.

OUTLET items purchased online must be returned exclusively by mail.

You have two options: return your items by post or send them to the Margaux Lonnberg boutique.

To return your order by post,

1. Write to us on the contact form with your order number and the products you wish to return.
2. Send us an e-mail with your tracking number to customers@margauxlonnberg.com

The refund will be made within 10 working days from the date the return is received by Margaux Lonnberg if all the conditions mentioned in the return procedure are met.

8.2 In both cases referred to in point 8.1, the Buyer shall have the option of requesting a refund of the Product from Margaux Lonnberg.

8.3 To exercise his right of withdrawal, the Buyer must make his request within fifteen (15) days of receipt of the Product. The Buyer shall inform the Vendor of his wish to exercise his right of withdrawal by returning the standard withdrawal form, completed and signed, which is attached hereto as Appendix 1.

8.4 In the event of a delivery error and/or non-conformity, any product to be reimbursed must be returned to Margaux Lonnberg in its entirety and in its original packaging, using the prepaid return form that will be issued to you beforehand. To obtain it, please contact customer service at the following address: customers@margauxlonnberg.com

8.5 Margaux Lonnberg does not accept packages with postage due. In accordance with article L 216-4 of the French Consumer Code, as the return form does not designate a carrier, any risk related to the return of the Product is at the Buyer's expense. The Seller is not responsible for the loss of the parcel by the postal services. 

8.6 If the aforementioned conditions are met and if the Buyer has requested a refund for the Product, Margaux Lonnberg will refund the Buyer, within fourteen (14) days from the date on which the Product is received back by the Margaux Lonnberg teams, the sums corresponding to the Product(s) acquired by the Buyer.

Article 9: DATA PROTECTION

In the context of these GTC, the Vendor is required to process the personal data provided by the Customer. The data is processed for the following purposes:

- Order management and administration
- Product preparation and dispatch
- Handling complaints and the withdrawal process

The Customer's personal data is processed for all the purposes indicated above, on the basis of the performance of the contract or pre-contractual measures between the Vendor and the Customer.

By accepting these GTC, the Customer agrees that the personal data collected may be transferred to the Vendor's partners solely for the purposes set out above. It has been verified beforehand that the Vendor's service providers comply with the obligations imposed by the I&L Regulations. As part of the transfer to the Vendor's service providers, the Customer's data may leave the European Union. All appropriate precautions and guarantees have been taken by the Vendor to ensure a level of protection in line with current European standards.

The Vendor's service providers are :

- JUST
- DHL
- CHRONOPOST
- KLARNA
- CIC
- PAYPAL
- GOOGLE ANALYTICS
- E-LOGIK
- SHOPIFY
- FASTMAG

Personal data is kept until the purposes for which it was collected have been fulfilled. Once these purposes have been fulfilled, the customer's personal data is deleted, except in the event of a legal obligation on the part of the Vendor to retain it.

In accordance with the I&L Regulations, the Customer has the following rights with regard to his personal data:

- Right of access, which authorizes you to obtain information about and a copy of the customer's personal data;

- Right of rectification, which allows customers to request that their personal data be amended if it is inaccurate;

- Right to erasure (right to oblivion), which authorizes the erasure or deletion of the customer's personal data;

- Right of opposition, which authorizes the Customer to oppose any use by the Vendor of his/her personal data for reasons relating to his/her particular situation;

- Right to the limitation of Processing, which allows the Customer to request the limitation of the Processing that the Seller carries out on personal data concerning him;

- Right to portability (ability to retrieve data on request), which entitles the Customer to obtain an electronic copy or transfer of his personal data from the Seller's database to another ;

- The customer may also define directives concerning the conservation, deletion and communication of his personal data after his death.

To exercise his rights, the Customer must send his request by e-mail to this address: customers@margauxlonnberg.com or send a registered letter with acknowledgement of receipt, enclosing a copy of an identity document, to :

MARGAUX LONNBERG

36 rue des jeuneurs, 

75002 Paris

The Vendor undertakes to respond to the data subject's request within a maximum of one month of receipt. If the said right invoked by the Customer cannot be exercised, the Vendor will inform the Customer of the reasons within a maximum period of one month.

Subject to a breach of the above provisions, the Customer has the right to lodge a complaint with the Commission Nationale Informatique et Libertés (CNIL), the French supervisory authority for personal data.

 

Article 10: LIABILITY - FORCE MAJEURE

10.1 Margaux Lonnberg has a simple obligation of means for all stages of access and ordering on the Site (ordering process, delivery, customer service, etc.).

10.2 Margaux Lonnberg shall not be held liable for any inconvenience or damage inherent in the use of the Internet network, a break in service, external intrusion or the presence of computer viruses or any event qualified as force majeure, in accordance with jurisprudence, including but not limited to a postal service strike, the manufacturer being out of stock, the destruction or total loss of stock, the cessation of production of a model of which Margaux Lonnberg has not been informed, as well as any other exceptional event. 

 

Article 11: INTELLECTUAL PROPERTY

All elements of the Site, whether visual or audio, are reserved under copyright and intellectual and artistic property law for the entire world. Total or partial reproduction of the Site is strictly forbidden without prior agreement. Failure to comply with this obligation constitutes an infringement of copyright, for which the author may be held civilly and criminally liable. Likewise, any framing or deep-linking technique is strictly prohibited, unless expressly authorized in writing by the Vendor.

The name "Margaux Lonnberg" has been registered as a trademark with the INPI. Consequently, any unauthorized reproduction of this trademark by the Customer constitutes an act of counterfeiting liable to criminal and civil prosecution.

The Customer shall therefore refrain from any infringement of the "MARGAUX LONNBERG" trademark. It is strictly forbidden to use or reproduce the name "MARGAUX LONNBERG", in any capacity whatsoever, and on any medium whatsoever, without the prior written consent of the Seller.

 

Article 12: SALES OFFERS AND NEWSLETTERS

Margaux Lonnberg may send Customers commercial offers by post, email, SMS, telephone or via all the web spaces run by Margaux Lonnberg or any of its subsidiaries on social networks, subject to prior acceptance.

At any time, the customer has the option of objecting free of charge to commercial prospecting by clicking on the "unsubscribe" link in each e-mail.

 

Article 13: CONTACT

By e-mail to: customers@margauxlonnberg.com

By phone: +33 9 55 87 36 39

Article 14: PARTIAL DISVALIDATION

If one or more stipulations of these General Terms and Conditions of Sale are held to be invalid or declared as such in application of a law, regulation or following a final decision of a competent court, the other stipulations will retain all their force and scope.

Article 15: COMPLETENESS OF THE CONTRACT

15.1 These General Terms and Conditions of Sale and the order summary sent to the Buyer form a contractual whole and constitute the entire contractual relationship between the Parties.

15.2 In the event of contradiction between these documents, the General Terms and Conditions of Sale shall prevail.

 

Article 16: APPLICABLE LAW - COMPETENT JURISDICTIONS

These General Terms and Conditions of Sale and the contractual relations between the Parties are governed by French law.

 

The entire site is the exclusive property of Margaux Lonnberg. No reproduction or representation may be made without the prior written consent of Margaux Lonnberg. Margaux Lonnberg does not guarantee the accuracy or completeness of the information made available on this site, and cannot be held liable for any errors. Should you notice any errors, please let us know at: customers@margauxlonnerg.com . Margaux Lonnberg reserves the right to correct the content of this site at any time and without notice.

Failure to comply with this obligation constitutes an infringement for which the author may be held civilly and criminally liable. Similarly, any framing or deep-linking technique is strictly prohibited, unless expressly authorized in writing by the Vendor.

The name "Margaux Lonnberg" has been registered as a trademark with INPI.

Consequently, any unauthorized reproduction of this trademark by the Customer constitutes an act of counterfeiting liable to criminal and civil prosecution.

The Customer shall therefore refrain from any infringement of the "Margaux Lonnberg" trademark. It is strictly forbidden to use or reproduce the name "Margaux Lonnberg", in any capacity whatsoever, and on any medium whatsoever, without the prior written consent of the Seller.